Monday, August 4, 2014

Having a Seat at the Table: Not the Same as Having a Voice

Women talk more than  men.


Right?

In fact, this is simply a socialized belief.  We are socialized into believing that women talk more than they actually do.  This is a well-documented Listener Bias, where we 'believe' something that is not truly happening.  The fact is that, in mixed groups, men speak 75% of the time, meaning that women speak roughly about a quarter of the time.  This is a significant difference, especially given that most hold a belief that is counter to this.  The implications of this are significant for women, especially in the workforce.

If men are speaking 3 times more often than a woman is, then men gain three times the visibility.  A definite plus when it comes to promotional opportunities.  Numerous studies show that young girls are interrupted twice as often as young boys.  This pattern of interruptions serves to teach our young women that what they have to say is not as important and not as interesting.  It teaches them not to speak up, leaving the floor and the opportunities for men to pursue.

In the Courtroom, which we hope to be as unbiased an arena as possible, more female testimonies are interrupted that men's.  Interruptions of this nature lead others (including the jury) to discount the value of the content being shared, or to view the source as being less credible.  Doctors are more likely to interrupt their female patients, giving them less time to speak about their health issues, and female physicians are more likely to be interrupted by their patients than are their male counterparts.

Interruptions are an important insight into position and power.  Being granted your 'turn' to speak is not just about providing you with an opportunity to voice your thoughts, but is also a signal about your 'right' to speak.  It is about importance, significance and value.

Study after study demonstrates a strong bias to exclude and diminish the female voice around the table. (even on Twitter, where male posts are re-posted twice more often as women's posts)  Therefore, even if you have managed to hold a seat around that executive table, you still need to consciously work at gaining a voice. The further challenge, of course, is that in order to be heard women end up modifying their socialized mode of speech in order to 'speak like a man'.  However, women who master that skill too well receive push back for being too aggressive.  Therefore, on top of all the other skills necessary to succeed in business today, women also have the additional need to be Gender Bi-lingual.  They must be balanced in speaking both female and male-speak.

How then do we find ways to gain a voice around that important table?  Well, ideally, we modify some of the socialized beliefs and behaviours.

  • We stop interrupting young girls in schools.  They are interrupted twice as often as are boys, teaching them that their thoughts are not as valued, effectively shutting them down and out.  
  • Stop telling little girls to be 'good' little girls, to stop interrupting others, to wait their turn and praising our little boys for taking charge and speaking up.  The double standard exists because we ingrain it into our children.  We need to be consistent with the messages we are sending if we want our girls to be valued for their thoughts and contributions and less for being nice.
On the job we need to...
  • Provide support for those that lack the ability to be heard as readily as others, finding comfortable ways for them to share.  
  • Deal with interruptions directly, allowing others to finish their thoughts.  "Excuse me, but XX was still speaking.  Please let them finish and we'll then return to your thought".  Don't stand by and allow someone else's voice to be stolen.
  • Avoid using tag questions (...don't you agree?) and disclaimers (It's just my opinion but... I could be mistaken but... This may sound strange but...) which weaken your position
  • Avoid using uptalk, that upward inflection that makes it sound like you are questioning what you are saying.
  • Learn to feel comfortable with clearly stating our position and needs. This may not always feel 'safe' but it is always honest and is more likely to get you what you want/need.
  • Consciously work to balance the desire to be liked with the need to be heard, lest being liked wins out at the cost of our credibility.
Learning to handle interruptions and gain a voice around the table may not immediately seem like a critical skill to develop but we know that being heard around the table is synonymous with developing your credibility, perceived level of competence, personal power and positional leadership.  Often promotions get derailed over these seemingly non-critical things. Build your presence more strategically and consciously.   Don't mistake showing up with speaking up.





Monday, July 28, 2014

How to Become Indispensable

With the way businesses shift and change, downsizing and rightsizing at will, it is difficult for anyone to feel truly 'safe' with their jobs today.  However, the company has to keep someone during these changes and the ideal situation is for one of them to be you!

When it comes to 'restructuring' situations, most people sit back and cross their fingers, hoping that their good work will be remembered, or the donuts they bring in occasionally are appreciated.  However, it is imperative that you take actions today that truly help you to build the profile of someone that adds true value to the organization, someone that is needed in whatever the future is that they are envisioning, someone that is indispensable to the company.

Although there are clearly no guarantees that I can offer you, I can give you the following tips that you can follow today, which just may prove to be your life-preserver tomorrow.

1.  Consider that every day at work... is an interview for your job.  In an interview you are making an effort to put your best foot forward, ensuring that you are seen in the best possible light.  Don't stop.  Career guru Barbara Moses likens this to the difference between dating and marriage.  When dating you suck in your gut and highlight all of your positive attributes.  When married things may tend to slack off a little.  You no longer are 'selling'.  If you are employed by someone else you must constantly be selling yourself.

2.  Add value.  When it comes to being seen as someone who adds value to the organization and is worth retaining, it helps if you are someone who is truly adding value.  Don't mistake 'busyness' with value.  This is not about just getting 'stuff' done, it is about getting the 'right stuff' done.  If you aren't engaged in activities - every day - that are making a difference to the company's bottom line then go and find some that do.  If you're simply keeping busy pushing paper then, when forced to take cost cutting measures, they will find a cheaper way of pushing that paper around.

3.  Build your Brand and Profile.  When it comes to making the decisions about who to keep and who to cut, your reputation in the company will have a significant influence over which list you hit.  Take the time now to assess what your current perception within the organization is, what your key differentiators are, and start consciously building a brand that highlights your worth.  You must work at building this before you need it, and you must do so both consciously and strategically.  If you don't have the level of self-awareness needed to clearly assess how you are currently viewed then find someone to help you determine this.  You can't build strategies from an inaccurate base of understanding.

4.  Take charge of your career development.  Lamenting that the company failed to train you for the requisite skills of the future does nothing to help you when you are out of work.  Your career is your responsibility, which means that your development is also. Working for a company that will pay for this development is a privilege, not a job requirement.  Although it may be in their best interest to keep your skills current, it is not their responsibility.  If they aren't investing in you... then you need to.  This is how you stay marketable, both internally and externally.  You don't hurt anyone but yourself by taking a back seat in your development.

5.  Build relationships with key Decision Makers.  It is always easier to make decisions to cut employees that are simply names on a sheet of paper.  These kinds of decisions are tough to make at the best of times and are much more difficult when you have an established relationship with the person.  The more that you create visibility with decision makers, helping them to know and understand who you are and what you bring to the table, the easier it will be for them to keep you on board.  The more that they know, like, and respect you and the value you bring, the easier it will be for them to justify keeping you on board.

Although you can't be one hundred percent positive of a company's ongoing need for your services, you can take charge of ensuring that you remain and indispensable to them as possible.  The nice side benefit of course, is that the better you position yourself within your current organization, the more marketable you are to others.  Therefore, ensuring you are indispensable today also serves to make you a top candidate in the job market.  You know... just in case!