Tip Thursday - Body Language

In order to engage someone in more productive conversation, especially on a topic that may be
difficult or challenging, consider where you are going to sit, relative to them.

Sitting directly across from them will feel confrontational, creating more of an 'us' versus 'them' dynamic. Instead, consider sitting on the side of the table that is kitty-corner to them.

This position diminishes the confrontational feel and makes the conversation feel more collaborative. Changing the environment can help change the mood, which may be all that is needed to open the dialogue.

Tip Thursday - Body Language

When looking to defuse overly emotional and confrontational situations, you can use your non-verbal communications to help subdue the other party. 

Rather than standing face to face, shift your positioning so that you stand shoulder to shoulder. 

Turning your feet away from them slightly will help you appear less intimidating and confrontational. Tilting your head will make you appear like you are listening, which will help them begin to do the same. Slowing down your vocal speed and dropping your volume will also help to de-escalate the situation.