Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

Monday, September 2, 2013

The Net Result of Networking

It's hard not to attend any kind of business conference or function without a speaker or break out session
talking about networking. They may talk about the power of the smile and the handshake, the need to have your cards printed and ready to hand out, they want you to prepare your 'blurb' or 'elevator pitch' so that you can concisely say who you are, what you do... and then move on, do it again. At many networking events I have attended it has seemed that more and more people were there simply to pass out their cards, rather than truly connecting. And... if your goal when you head out is to get your card into as many hands as you can by the end of the evening, then I suppose they are doing a good job.

What many networking gurus don't tell you, and what all too many people don't consider when networking, is that we all leave behind something (other than our card) in every interaction we engage in. This is the advantage of going to 'live' events, of getting a bigger message out about who we are than our website or card can convey, because our prospective audience gets to experience... 'us'. Every interaction with someone is a moment in which we are creating an impression of who we are, what we stand for, what we believe in, what we are committed to, what we would be like to work with... and more. These are the elements that truly go into defining our Brand Experience. What can people come to expect of and from us.

Over the course of an evening networking, you may not remember everything someone shared with you that night, but you will recall how they made you feel and think about them. If that memory is positive, you hang onto the card. If not, then the card is filed in the waste basket to the side of your desk. Add the following suggestions to your networking repertoire to keep your card from being relegated to the trash, ensuring that you become a card worth holding on to.

  • Shift your mindset.  Everyone in that room thinks that 'it' is about them.  They are focused on getting their card out, getting a connection that will help them in business.  Instead, shift your mindset so that you too are thinking it's about them.  When you are meeting someone new ask about what they do.  Show interest - don't just look like you're waiting your turn to talk!  Pay attention.  The more you genuinely care about what they do the more they will come to care about you.  Additionally, the more you know about the business they are in, the better you will come to understand how you might serve them in future.
  • Quality over Quantity.  The success of your evening should not be measured by the size of the stack of cards you collected but by the quality of the connection.  Flip through those cards.  If you cannot speak to each, clearly articulating what they do, what their services are and offering some ideas on how you thought you might help them... you weren't asking, you weren't listening and you weren't following the first point!
  • Focus on Service.  Your focus when meeting others should be on: how can you serve them. Think beyond your business.  Maybe it's a book recommendation, or a referral you can give them, or a connection you can make for them.  Networking is not the same as selling.  Form the connections now that might lead to a future opportunity.  Bear in mind, it may not be with them but with someone they refer to you.  First you need to be someone they would be happy to send someone they know and care about to.  
In every interaction we leave something of ourselves behind - ensure that you leave behind the kind of impression that invites others to want to connect with you again.  That's the true net benefit of networking.

Wednesday, October 27, 2010

The 1% Advantage

Napoleon Hill, in his book the Law of Success, spoke about the concept of Service.  He felt that your personal level of success would be driven by your ability to help others get ahead.  Really, he was speaking about the need to 'over-deliver'. 

"The importance of rendering more service and better service than that for which one is paid"

We often hear about the need to 'go the extra mile', the need to 'over-deliver' on our promises to others in order to stand-out and differentiate ourselves.  However, for many of us, we are already struggling to keep up with everything on our plates, juggling already too-busy schedules and workloads.  How then, could we possibly consider going a mile beyond what we are already struggling to produce?

In short... we can't.  But... we can make the goal a little more realistic, a little more 'doable'.  Instead of considering an 'extra' mile, a 100% increase in our output (yep... not very realistic!) consider instead simply doing/giving/being 1% more.  1%.  That's it!  Think of the beauty and simplicity of that.  We could all likely manage to do 1% more, to give just 1% more effort and focus and time to a task. 

On its own, that 1% might not sound very significant.  However, look at it from its cumulative effect.  Consider... if you did just 1% more per day, for the next month, how much more would you have accomplished and delivered?  Would that increase in output be enough to have differentiated and distinguished you from your competition?  Quite likely.  So many people are under-delivering that increasing our output by only 1% definitely gives us the edge.

Think about the momentum created by that 1% advantage. When we take on a task that's too large for us, we often become overwhelmed by it all and stop taking action, believing that we'll never be able to achieve it.  However, focusing on just 1% improvement each day - that's achievable.  That's doable, and that allows us to rack up success on success rather than failure.  For most of us, that daily positive reinforcement would not only be welcome... it would be invigorating and inspiring.  It would spur us to find ways to give 1% more tomorrow and the tomorrows that follow.

Think... if you grew just 1% per day for the next month... would you even recognise yourself and what you've achieved?  How would you feel about yourself and your life after that month?  Here's my challenge to each of you...  Do 1% more tomorrow.  1% better, 1% extra.  Just 1%.  See how you feel at the end of the day... could you give just 1% more the following day?  Build up the momentum and the power of the effect of accumulation of those 1%'s over time (it's sort of like compound interest!). 

And then... have a totally wild and crazy day where you challenge yourself to double it.  Yep... every so often be so wild, so bold, so daring... as to go for 2%. 

Double-dog dare ya!