When seeking clarification of a point with someone, avoid asking them Why. Instead, ask - What made you do that? Asking why tends to put people on the defensive, which will create a barrier to uncovering the truth. Additionally, people are less conditioned to answer 'What made you do that', which may result in a less structured and more open response.
Thursday, March 3, 2016
Tip Thursday - Communication
When seeking clarification of a point with someone, avoid asking them Why. Instead, ask - What made you do that? Asking why tends to put people on the defensive, which will create a barrier to uncovering the truth. Additionally, people are less conditioned to answer 'What made you do that', which may result in a less structured and more open response.
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