When looking to defuse overly emotional and confrontational situations, you can use your non-verbal communications to help subdue the other ...

There are times where, despite our best intentions, our emotions seem to get the better of us. We get caught up in what we are feeling, losi...

When seeking clarification of a point with someone, avoid asking them Why. Instead, ask - What made you do that?  Asking why tends to put pe...

You're in a meeting, charged with developing a solution to a very real business issue.  There are two ideas tabled and two different fac...